Legal notice and privacy
Last updated: 24 October 2026
Who is behind this site
- Owner
- Carlos Maroto Martín
- Tax ID
- NIF 70822527F (Spain)
- Address
- Calle Bolívar 1, 1.º — 28045 Madrid, Spain
- hola@audutor.com
- Activity
- Development and operation of management software for tour companies
Audutor is the trading name under which the service is provided. The owner is a sole trader; registration with the Spanish Commercial Registry is optional in that case and no such registration exists, so there is no registry number to publish.
What this site is
Audutor’s commercial website presents the management system for tour operators and lets you request access or create a company from the “Log in” page. The demo uses fictional data inside your browser; it does not create real bookings or change customer accounts.
Published prices exclude VAT. Each plan’s limits and conditions are described in the pricing section of the website.
Your data
When requesting access, the form sends your email to Audutor’s server to request a login link. When creating a company, it sends your email, company name and optional country to process the registration. Information you add to the system afterwards is stored to provide its features; the demo and a real account are separate spaces.
Email enquiries
The following information concerns enquiries sent to the contact address above.
- Controller: the owner named above.
- Purpose: to answer your enquiry and, if there is interest on both sides, to show you the product.
- Legal basis: steps taken at your request prior to entering into a contract (Art. 6(1)(b) UK GDPR / EU GDPR).
- Retention: twelve months from the last contact, if no contract follows.
- Recipients: none. Your data is not shared with third parties and is not used to send you marketing you did not ask for.
You can exercise your rights of access, rectification, erasure, restriction of processing, portability and objection, and not to be subject to automated decision-making, by writing to the address above. Data is processed in Spain. If you are in the UK you may complain to the Information Commissioner’s Office; if you are in the EU, to your national authority or to the Spanish Data Protection Agency.
If your company uses Audutor
This part is for tour operators and their team (managers and guides).
- Controller: the owner named above.
- What data: name, email, role in the company and phone number if you give it; the company name and country; how you use the dashboard; support messages; and, if you pay for a plan, the Stripe customer identifier and payment status. Card details never pass through Audutor.
- Purpose and legal basis: providing the service you sign up for (art. 6.1.b GDPR); keeping the dashboard secure with an activity log that includes the IP address (legitimate interest, art. 6.1.f); and meeting accounting and tax obligations (art. 6.1.c).
- Support access: to help you or fix a problem, someone at Audutor can open your account and see it as you do, including travellers' data. Each access requires a reason, lasts fifteen minutes at most and is read-only: they cannot change anything in your account or message anyone on your behalf. In your dashboard, under “Soporte” (support), you can see each access with its reason, when it started and how it ended; those entries (the latest fifty) stay with your account. They are also recorded in the internal dashboard activity log.
- Retention: while the account is active. When it is closed, the data is handed over to you or deleted, as you choose. The internal dashboard activity log is deleted after twelve months; closed support conversations after twenty-four; billing records are kept as long as the law requires.
- Providers processing data on Audutor's behalf: Fly.io (hosting, in Paris), Arsys (email, in Spain), Cloudflare (encrypted backups, in the European Union) and Stripe (subscription payments). If a guide turns on phone notifications, their browser's push service (Google, Apple, Mozilla or Microsoft) receives the device address and an encrypted notification it cannot read. Data is not sold or used to train artificial intelligence models.
Travellers' data
When a traveller books with an operator that uses Audutor, the controller of their data is that operator: the operator decides what it is used for and for how long. Audutor processes it on the operator's behalf, only to provide the service.
- What data: what the traveller gives when booking (name, phone, email and number of people), tour attendance, reminder messages and what they write to the GuIA assistant.
- Retention: fourteen months after the tour date, the booking loses its name, phone and email, and the notes for that departure are deleted. Only figures without identity remain, so the operator's accounts still add up.
- Where: with the same providers listed above, all in the European Union.
If you are a traveller and want to exercise your rights, contact the operator you booked with. You can also write to the address above: we will pass it on and help them deal with it, for example by deleting your data.
Technology used by the website and app
The information pages do not include analytics or tracking pixels, and fonts are served by Audutor. The login and registration forms communicate with its server. The app manages sessions and uses device storage to retain data and supported actions while offline; it should not be confused with the information pages or the demo.
Intellectual property
The text, design, code and trade marks on this site belong to its owner unless stated otherwise. You are welcome to quote and link to it; to reproduce or reuse it, write first.
Third-party trade marks named here — booking platforms and payment providers — belong to their respective owners and are cited only to indicate which services the product works with. Naming them implies no relationship with them.
Liability
Every effort is made to keep this information current, but it may contain errors or fall out of date. The site may be unavailable from time to time for maintenance or for reasons outside our control. If you spot something wrong, write and it gets fixed.
Governing law
Spanish law applies. For any dispute, and unless a mandatory rule provides otherwise, the parties submit to the courts of the owner’s domicile. Nothing here affects rights you may have as a consumer under the mandatory law of your country of residence.