What’s new
What changes in Audutor, with its date. Newest first. Only what is already live.
- GuIA answers your travellers better. It answers both questions in the same message and understands what each traveller asks in their own words if the fact is already in your Cerebro. For a cancellation or a change, it first gives your written policy and then passes it to your team.
- The Cerebro puts the essentials first: cancelling, price, payment, rain, what to bring, who the tour is for and private tours. Each missing fact says which traveller question goes unanswered, and when you save it you see right there what GuIA now answers.
- Your team's reply is not lost. If the traveller closed the GuIA chat, they see it when they open it again.
- GuIA does not promise what you don't do: it no longer says you cancel with the booking code, nor offers the private tour to someone asking about something else.
- A link to the GuIA chat only, for operators who don't publish their website on Audutor: put it in your emails or on your website and travellers ask there.
- GuIA tells questions apart better: “where are the toilets?” no longer gets the meeting point as the answer.
- With poor coverage, the guide sees their day in a couple of seconds, from what was saved, and the app says whether the network or Audutor is failing. Anything waiting to be sent stays in its queue.
- The manager's panel opens sooner on a bad network: on slow 3G, in 2 seconds instead of 3.
- When Audutor support enters your account to help, it only looks: it saves and sends nothing on your behalf. In “Soporte” (support) you see when it entered, why and how it ended.
- A clearer phone screen. The header is easier to read, the bottom bar only appears when something is pending or there is no network, and the install banner no longer covers buttons.
- “Atención” (attention), at the top of Operations: what is missing today and tomorrow —departures without a guide or unconfirmed— and what you have pending, one tap away from each.
- Phone notifications for the manager and, if you also lead tours, your guide day with the arrivals list one tap away.
- The panel updates itself when you come back to the app.
- A guide's invitation lasts three days and takes them to Safari or Chrome to install the app. If the link was already used, it asks for a code instead of locking them out.
- The guide's first day starts with their departures.
- If you sell on your own website connected to Audutor, a suspended departure stops selling there within minutes.
- Bookings from your website that fit no departure show in red in Operations, so nobody is left off the manifest.
- Retention periods: fourteen months after the tour, the booking loses the name, phone and email. The figures stay, so your accounts still add up.
- Guides get their new departures and urgent notes on their phone, even with the app closed.
- Check each platform with a real booking: tell Audutor which GuruWalk, FREETOUR or Civitatis booking you expect and it tells you whether it arrived and matches.
- Print the day's list from the manifest, one sheet per departure.
- Easier to read for everyone: more contrast on the website, the demos and the panel, and with “reduce motion” the panel no longer slides.
- Suspend a departure for rain, heat or a storm. In the manifest, “🌧️ Suspender” (suspend): the departure stops selling on your website and in GuIA, keeps its bookings and the guide gets a note. The notice to travellers opens with the text written and it tells you which platforms to cancel it on. It can be reactivated.
- More than one manager. In “Equipo” (team), anyone can become a manager and run the system with you, with or without leading tours. There is always at least one, and who granted it is recorded.
- A manager who only manages does not count as a guide. On Essential there is room for two guides besides them; if they also lead tours, they take a place.
- Fixes after a trial with five fictitious companies: the guide settlement counts who came, the website shows age-based prices correctly, deleting a traveller's data no longer leaves their contact in notes or GuIA, and two managers no longer overwrite each other when changing a time.
- The tour closes itself. Half an hour after it ends, if attendance was taken, anyone who did not turn up is recorded as a no-show. Guides keep “Vinieron todos” (everyone came) to mark the rest in one go. If nobody came, confirm it explicitly in the manifest; an unmarked list is not treated as proof of zero attendance.
- No-shows to report to each platform, ready to go. “Operaciones” (operations) shows full and partial absences, known deadlines and links to the GuruWalk, Freetour.com or Civitatis dashboard. Mark them there and tap “Ya lo he comunicado” (I have reported it). Later attendance corrections prompt you to check what you reported as well.
- The manager's manifest, comfortable on a phone. Names are shown in full and buttons are finger-sized.
- More travellers in every plan, same price. Pro now includes 2,500 travellers a month, up from 1,000, and Premium 10,000, up from 4,000. They stay at €45 and €149. Above that, +€5 per 250 on Pro and +€15 per 1,000 on Premium.
- Change a departure or schedule time, keeping its bookings. In the manifest, “🕒 Cambiar la hora” (change the time) moves a departure earlier or later. In “Tours y salidas” (tours and departures), “✎” changes one fixed time to another. The guide sees it in their notes. On the platforms, change it there too.
- Move a booking to another departure. In the manifest, every booking has “Mover” (move) on its details line: pick the day and time, with free places in view. Each departure’s guide sees it in their notes. On the platform it stays where it was: change it there too.
- Finished departures step aside. An hour after they end, they move to “Finished today”, folded at the bottom of the manifest. They are still there for closing and corrections.
- A change to a booking Audutor didn’t have can be added from “Emails to review”, with today’s details. Before, it just sat there.
- A cancellation that arrives twice no longer shows up in “Emails to review”. If the platform sends another copy of the notice for a booking that was already cancelled, it is recognised as a repeat and changes nothing.
- The home page shows how it works. A departure sheet tells a day in three scenes: a GuruWalk email arrives and is read, the guide checks someone in, and the split balances. It has a pause button and stays still if your device asks for less motion.
- The same lettering everywhere. The website, the demo and the app use their own fonts, served by Audutor with no third parties. Menu icons are drawings, not emoji that change from phone to phone.
- Occupancy in the week. In “Team and availability” each departure shows its booked places against capacity (12/20), with a bar that turns gold near full and red when it goes over.
- The guide app keeps itself up to date every minute while it is open. It doesn’t repaint when nothing changed, nor while a card is open or something is waiting to be sent.
- Creating your account, clearer. With no connection, a notice says nothing has been created yet and what to do. And moving between steps while creating your tours, the keyboard stays where you were.
- GuruWalk changes reach the manifest again. GuruWalk changed the subject line of those emails and they were stopping in “Emails to review”. And an email that stopped there over something we can now read has a new “Read again” button.
- “Your website” now comes with every plan. Your booking page, built from what you wrote in the Brain, is no longer a €9 add-on: on Essential it carries a small “with Audutor” badge, on Pro and Premium your own brand. Nobody sees it until you publish it.
- The week, in columns. “Team and availability” shows the seven days side by side, each departure with its guide and the ones without a guide in red. On a phone, one day under the other.
- Message everyone on a departure from its card in the manifest: by email to those who left one, with a ready-made WhatsApp for the rest. The guide sees it in the departure’s notes.
- “How many came?” when closing the tour: all, some or none — the way GuruWalk asks it. “All” marks everyone who was still missing in one go.
- “Suggest who” looks at the language: it says which guide speaks the tour’s language and, with the same workload, proposes them first.
- Logging in is more direct. Creating a company becomes a link under the login, and after asking for the code a button opens your Gmail or Outlook searching for the email, spam included.
- A cleaner panel: fields sized to what goes in them, each departure’s capacity as a bar, and alerts that no longer repeat inside the section they point to.
- Today’s manifest, in sequence: all of today’s departures one after another, with the guide assignable from each card’s header.
- Departures with no guide and no bookings are grouped in a short list with their dropdown, instead of one card each.
- Walk-ins from the office, and the manifest of any day from a calendar.
- Recover older emails from the connected inbox, for bookings that arrived before you connected it.
- GuIA’s Brain is completed tour by tour and proposes related conditions — luggage, wifi, no-shows — with the sentence from your website they come from. You accept or correct.
- A tour in two languages no longer gets mixed up: bookings are matched by platform, name and language, and when in doubt you are asked once.
- Connecting the inbox brings in the bookings you already had, keeping imported ones apart from those that arrive on their own.
- Help before logging in: what to do if the code doesn’t arrive or you can no longer open your inbox.
- What reaches you from each platform, separately: new bookings, changes and cancellations from GuruWalk, Freetour and Civitatis.
- Support from the panel, with its conversation, and an email alert when we reply if you turn it on.
- If the connection drops, the panel recovers and the guide keeps seeing their day.
- “I can’t cover it”, without getting lost: if a guide turns down a departure with no signal, their reason still arrives, and their pending changes are sent first.
- Availability by time slots and, once you have reviewed the rota, a lock so it doesn’t change.
- The week’s rota is reviewed before saving and is saved whole or not at all — never halfway.
- A buffer between a guide’s departures, so nobody finishes one tour and starts another across town.